Retail Store Operations
Gain and easily manage control of all retail store operations in any channel. Maintain a seamless link between channel and central operations, enabling up to 18% improvement in customer experience.
Unified retail store operations and channel management
Reduce costs, increase sales and improve customer experience. Sound like a dream come true? Symphony RetailAI’s solution gives retailers centralized or decentralized back-office channel operations including product, price and supplier control, replenishment, returns, price and promotion management, transfers, assisted sales and inventory management.
Power in the palms of their hands
When store associates are comfortable with technology, they’re more efficient and their ability to help customers profoundly increases.
Our store operations and channel management solution enables associates to use a smartphone app for global optimization in supply chain and inventory management, enhancing control and inventory visibility while guiding workers through tasks to manage shelf loading, price changes to increase efficiency and optimize on shelf availability.
Drastically reduce out of stocks from fresh to frozen foods
Whether it’s kitchen management for prepared foods and recipes or the daily and intra-daily replenishment for fresh, our retail store operations solution gives full transparency from farm to plate for forecasting and inventory, products ordered, deliveries received, recipes developed, and meal items offered. Users leverage real-time omnichannel ordering for fully stocked and connected shelves…and happier customers
React quicker. rapidly restock. it’s omnisimple
Stores need to meet the demands of omnichannel orders and increase profits. That’s why Symphony RetailAI Store Operations has modular, yet fully integrated, omnichannel order fulfillment, click & collect and WMS ― combined with a single view of physical inventory.
And our distributed order management layers logic into order management with a rules engine to automate execution, accelerate response times and improve decision-making.
Retail store mobility
With retail store mobility, gain instant visibility from store to corporate so users have a voice on any device Android – iOS tasks, alerts and priority management offering low touch, minimal training for improved efficiencies.
Power in the palm of your hands
Knowledge is power. And powerful organizations effectively share it to enhance collective output from corporate to store associates. With retail store mobility, users gain seamless access to inventory data via a single operational platform.
Low-touch, low-cost, zero-training
Store managers face multiple challenges every day. They strive to increase customer loyalty and revenues while achieving and maintaining efficient use of store resources and store competitiveness. We make it simple, powerful and flexible with Retail Store Mobility. Our application is guided, monitored and, best of all, requires minimal training. Give store associates dynamic to-do lists, task-guided workflows and built in analytics and rules, all with access to required data for improved efficiencies through connected supply chain operations.
Powers the consumer connection
Empowering store associates with information at their fingertips enables them to better serve the consumer. With mobile access to product orders, inventory and insights on the store floor, retailers do not have to restart the conversation every time a customer comes into the store.
Retail store mobility bridges the gap between the customer’s online activity and the store visit, making shoppers feel connected, retaining their loyalty.
Unified, connected supply chain operations
Discover the advantage of one platform connecting inventory and data visibility from customer to store to corporate. From merchandising, category managers to store managers, all the roles are connected and communicating.
Integrated online and back office systems installed l Hybrid (App installation) or web browser. Smartphones / PDA / Tablets with flexible install location at a time options to grow at your own pace
Utilizing any app enables low cost technology that can be deployed at your own pace gaining Incremental corporate profits down to each store.
Future ready voice-directed technology
Take productivity to the next level by connecting voice to mobility for simplified order picking. Training associates on voice is much faster and more efficient when bringing in seasonal workers during peak periods. Our solutions help organizations optimize voice-directed picking operations and minimize errors, all at a lower total cost of ownership. All hands-free, on any device. Online and store order fulfillment to manage bulk orders for hundreds of customers for home delivery or in-store pickup.
Direct store delivery
With Symphony RetailAI Direct Store Delivery Software, you can leverage common workflow and collaboration for efficient order execution, reduction in labor and errors in receiving reconciliation.
DSD in retail just got easier
Realize an approach that offers instant gains in profit through accurate inventory and on-time delivery.
Leverage a common solution set
Don’t get caught up in an expensive, siloed approach.
Symphony RetailAI’s Direct Store Delivery software is not a singular disconnected solution. The business process of flowing goods from the supplier directly to the store involves understanding the full picture. From master data, onboarding suppliers to inventory, costing, order quantities, fulfilment and store operations execution, you need a single solution that connects them all.
All store functions, including DSD in retail, are connected to drive improved sales and fill rate. Without visibility and a connected approach, you have high operational costs, risk of introduction of unauthorized items, incorrect item level costs and deals, incorrect delivery quantities, invoice errors as well as reconciliation issues.
With Symphony RetailAI synergizing the entire process ordering, receiving and product introductions are easy.
Perimeter and center store ordering
Support for any type of ordering (centralized, local and cloud based) and any type of item on one mobile app. Connected to Symphony RetailAI Mobile ordering and Store operations DSD offers immediate ROI.
Store associates can instantly produce orders, validate receiving and verify costs, allowances, quantities, and products received aligns to vendor expectations. Gives users the resources needed to track and maintain inventory, including counting, posting and adjusting to maintain a perpetual inventory, track shrink, or manage department and store to store transfers.
Connected supplier compliance
Are the right quantities being shipped and at the right time to satisfy your consumers? Collaborate with your CPG suppliers and hold them accountable with instant insights and service level compliance understanding. Store associates don’t have to waste time trying to figure it all out. With Instant Insights reporting is just that, instant. Users won’t have to figure out delivery mistakes, extended lead-times and mis-shipped quantities with a Dashboard view of orders, receipts and inventory real-time supply chain KPIs.
Fresh & kitchen management
The Symphony RetailAI Fresh Item Management Software enables true farm-to-fork through provisioned visibility to ingredients and finished goods.
Fresh item management software makes it easier
Shopper expectations for fresh foods are high and managing prepared foods is complex. Today’s fresh item & kitchen management solutions must be scalable, interconnected, and at the heart of the enterprise solution. An integrated fresh item management system means full transparency from farm to plate.
Connect your supply chain to master data
For competitive kitchen, fresh, and prepared food management, your supply chain must connect to master data, your production scheduling must include in-store and central sites, and your cost estimates must anticipate recipe management, pricing and vendor collaboration.
In today’s volatile Supply Chain ecosystem transparency is imperative. Our supply chain waste management software enables the tracking & transformation of your products, which is key to providing visibility to inventory levels and making the best use of shelf life.
Production operations made easy
With today’s focus on fresh and prepared foods – whether a salad in the deli or full meal in a grocerant – accurate scheduling production, either in centralized kitchens or on-site, is more critical than ever. You must balance production/spoilage and can’t afford to overproduce items that have short shelf life and fast spoilage rates – and Symphony RetailAI’s kitchen inventory management solution enables optimized supply chain waste management, allowing you to do just that.
Meeting daily or intra-daily demands, our solution gives visibility to in-progress production counts through the entire production lifecycle and forecasted production orders.
Anticipate costs and complexity for recipe management
Whether you’re a chef, deli, kitchen or store manager. Symphony RetailAI Kitchen Management makes true recipe build and nutrition calculation is easy and accurate. As ingredient costs fluctuate, you need to understand impacts to profitability. Our solution increases profitability of finished goods via a recipe cost-to-produce analysis and valuation of inventory, so you have a handle on recipes, effortlessly minimizing waste, saving time and money.
Instant visibility, one platform
How do you ensure what comes through your supply chain ends up meeting the complex requirements of the retail shelf or food service? Symphony RetailAI Fresh Item Management is a true farm-to-fork solution that has visibility to ingredients & finished goods. It automates FMCG inventory transactions in the production process for ingredients and finished goods and allows for manual exceptions as needed.
Utilize supply chain waste management solutions to identify waste at the source and to account for all demand channels for fresh and prepared foods through day and intra-day forecasting and production.